Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: February 15, 2025

Information We Collect

At alcutura, we collect information that helps us provide better financial education services and improve your learning experience. We're transparent about what we gather and why we need it.

  • Personal identifiers like name, email address, and phone number when you register or contact us
  • Educational progress data including course completion, quiz scores, and learning preferences
  • Device information such as browser type, operating system, and IP address for security purposes
  • Communication records when you reach out to our support team or participate in forums
  • Payment information processed securely through third-party providers when you enroll in premium programs
  • Website usage analytics to understand how you interact with our educational content

We never collect sensitive financial account information like bank account numbers or investment portfolio details. Our focus remains on educational content delivery and user experience improvement.

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience. We don't use your data for unrelated marketing or sell it to third parties.

Educational Services

Personalizing your learning path, tracking progress, and providing relevant financial education content based on your interests and skill level.

Communication

Sending course updates, responding to support requests, and sharing important announcements about our educational programs.

Platform Security

Protecting your account from unauthorized access, preventing fraud, and maintaining the security of our educational platform.

Service Improvement

Analyzing usage patterns to enhance our courses, fix technical issues, and develop new educational features that benefit all users.

Data Storage and Security

We implement multiple layers of security to protect your personal information. Our data protection measures meet industry standards and comply with applicable privacy regulations.

SSL/TLS Encryption
Secure Data Centers
Regular Security Audits
Access Controls
Data Backup Systems
Incident Response Plan

Your data is stored on secure servers located in the United States, with backup systems to ensure availability and integrity. We regularly update our security protocols to address emerging threats and maintain the confidentiality of your information.

While we take extensive precautions, no system is completely immune to security risks. We commit to promptly notifying affected users in the unlikely event of a data breach and will work diligently to resolve any security incidents.

Data Retention Periods

We retain your information only as long as necessary to provide educational services and comply with legal requirements. Different types of data have different retention schedules.

Data Retention Schedule
Account Information
Active account plus 3 years after closure
Learning Progress Data
Duration of enrollment plus 5 years
Communication Records
3 years from last interaction
Website Analytics
26 months from collection date
Financial Transaction Data
7 years for tax and compliance purposes

After retention periods expire, we securely delete or anonymize your data. You can request early deletion of certain information by contacting our privacy team, subject to legal and operational requirements.

Your Privacy Rights

Under applicable privacy laws, you have several rights regarding your personal information. We've made it easy to exercise these rights through our user portal or by contacting our support team.

Access Your Data

Request a copy of all personal information we have about you, including learning progress and communication history.

Correct Information

Update inaccurate or incomplete personal data through your account settings or by contacting support.

Delete Your Account

Request deletion of your account and associated data, subject to legal retention requirements.

Data Portability

Export your learning progress and account information in a machine-readable format for transfer to other services.

Restrict Processing

Limit how we use your information while maintaining your account for educational purposes.

Withdraw Consent

Opt out of optional data processing activities like marketing communications and analytics tracking.

To exercise any of these rights, log into your account settings or email our privacy team. We'll respond within 30 days and may need to verify your identity to protect against unauthorized requests.

Third-Party Services

We work with carefully selected third-party providers to deliver our educational services effectively. These partners are contractually required to protect your information and use it only for specified purposes.

Payment Processing

Secure payment processors handle transactions for course enrollment. They maintain PCI DSS compliance and don't share payment details with us.

Email Services

Professional email platforms deliver course notifications and educational content. Unsubscribe options are included in every message.

Analytics Providers

Website analytics help us improve user experience. We use privacy-focused tools and anonymize IP addresses where possible.

Cloud Infrastructure

Enterprise-grade cloud services host our platform with robust security controls and data protection agreements.

We regularly review our third-party relationships and ensure all partners maintain appropriate privacy and security standards. When selecting new service providers, data protection capabilities are a primary consideration.

Children's Privacy

Our educational platform is designed for adult learners and we do not knowingly collect personal information from children under 13 years of age. If we discover that we've inadvertently collected such information, we'll promptly delete it.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We'll investigate and take appropriate action to remove any unauthorized data.

For users aged 13-17, we recommend parental supervision when using our financial education resources. While our content is educational and appropriate for teens interested in learning about personal finance, adult guidance can enhance the learning experience.

International Data Transfers

If you access alcutura from outside the United States, your information may be transferred to and processed in the US where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

For users in the European Union, we rely on adequacy decisions and standard contractual clauses approved by the European Commission to protect your data during international transfers. We also implement additional technical and organizational measures to safeguard your information.

Users in other jurisdictions benefit from the same security measures and privacy protections regardless of their location. Our commitment to data protection extends globally across our user base.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users via email and display a notice on our platform.

Minor updates like clarifications or formatting changes won't trigger notifications, but we'll update the "Last Modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account or contact us to discuss concerns before the effective date.

Privacy Questions?

Our privacy team is here to help with questions about this policy, your data rights, or our privacy practices. We aim to respond to all privacy-related inquiries within 48 hours.

Email: contact@alcutura.com

Phone: +1 (773) 245-2145

Mail: alcutura Privacy Team
1602 State Rd S-7-424
Beaufort, SC 29902, United States